Top-Up Fee: When you load funds into your Swift Pay wallet using Visa or MasterCard, a flat fee of 3.65% is applied to the top-up amount. This fee includes the standard processing charge plus the applicable 7% VAT.

‍Transaction Fee: Making payments with Swift Pay at merchants in Thailand is free. There are no additional charges when you use your wallet for purchases.

Bonus Amount: Yes! Both you and your friend will receive a 200 Baht bonus when they sign up using your referral link.
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‍Limitations: There's no limit to the number of friends you can refer.
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‍Crediting: The bonus is credited instantly upon your friend's successful registration and deposit.

Minimum Top-Up: The minimum amount you can add to your Swift Pay wallet per transaction is 200 THB.

‍Maximum Top-Up: You can top up to 150,000 THB per transaction.

‍Accepted Methods: Currently, we accept Visa and MasterCard for loading funds.

Merchant Acceptance: Swift Pay can be used at any merchant that accepts PromptPay QR code payments, covering a vast majority of businesses across Thailand.

‍Restrictions: Please note that Swift Pay is intended for consumer purchases from non restricted businesses. Transfers to other Swift Pay users or cash withdrawals are not supported.

Automatic Conversion: When you top up your wallet using an international Visa or MasterCard, your funds are automatically converted to Thai Baht.

‍Exchange Rates: Swift Pay utilizes real-time exchange rates provided by Visa and MasterCard. Please be aware that your card issuer may apply a currency conversion fee, typically around 1%.

Account Recovery: If you lose your phone, contact us immediately at support@SwiftPay.com.au. We will freeze your account to prevent unauthorized access and assist you in recovering it.

‍Identity Verification (KYC): To ensure security, all users must complete a Know Your Customer (KYC) process. You can perform one transaction without KYC; however, subsequent usage will require verification.

Withdrawal Policy: Funds can be withdrawn back to the original payment method (i.e., the Visa or MasterCard used for the top-up).

‍Withdrawal Fee: A 3% fee applies to all withdrawal transactions.

Merchant Refunds: If a refund is initiated by a merchant, it can be either full or partial, depending on the payment method.

‍Processing Time: Refunds are processed according to the merchant's policies and may take several business days to reflect in your account.

Live Chat: Access live chat support directly through the Swift Pay app for immediate assistance.

‍Email Support: For non-urgent inquiries, email us at support@SwiftPay.com.au.